How Big Country RV in Carleton Place Handles RV Warranty Repairs

When you purchase a new RV, one of the biggest benefits is peace of mind—thanks to the manufacturer’s warranty. But what actually happens when something goes wrong and you need to get it fixed under warranty?

At Big Country RV in Carleton Place, we understand that warranty work can feel confusing, especially for first-time RV owners. That’s why we’re here to walk you through how warranty claims are handled at our dealership, who approves them, and what your responsibilities are as the owner.

Step 1: Bring Us the Problem

If you notice something not working correctly on your RV—whether it’s a slide-out malfunction, an appliance issue, or a plumbing concern—your first step is to call or visit the Big Country RV service team. We’ll schedule a service appointment and have our trained technicians take a closer look.

Step 2: Inspection and Claim Documentation

Once your RV is in the shop, our certified technicians will inspect the issue and determine whether it falls under warranty. RVs are complex, and often built using components from various suppliers—such as Dometic, Lippert, or Furrion. Each of these may have their own warranty coverage.

We’ll then prepare a formal warranty claim, which usually includes:

A technician’s report
Photos or videos of the issue
Diagnostic results
An estimate for parts and labor

Step 3: Manufacturer Approval Process

Here’s something important to know: Big Country RV cannot approve warranty claims on our own. The final approval must come from the RV manufacturer or the supplier of the part in question.

We’ll submit the claim on your behalf and communicate with the appropriate party. Sometimes approvals come quickly, but in other cases, they can take longer depending on the nature of the issue or parts availability.

Step 4: Parts Ordered and Repairs Scheduled

Once the claim is approved, we’ll receive an authorization number and a list of what costs are covered. From there, we order the necessary parts and schedule the repair.

After the parts arrive, our service team completes the work and gets your RV ready for pick-up.

What If the Warranty Claim Is Denied?

In some cases, a claim may be denied or only partially approved. This can happen when:

The issue is not covered under the warranty terms
The damage was caused by wear and tear, misuse, or neglect
The warranty period has expired
Required maintenance wasn’t performed

If a claim is denied, the customer is responsible for any related costs. This may include diagnostic time, parts, labor, or the full cost of the repair. Our team will always provide a clear estimate and get your approval before moving forward with any non-warranty work.

Tips to Help Your Warranty Work Go Smoothly

Keep all purchase and maintenance records organized
Stay up to date with routine maintenance
Address small issues early before they grow
Understand what is—and isn’t—covered by your warranty